Question: I cannot get my address to pass the verification test. Sometimes it says something about failing to calculate distance. What's going on?

Answer: There may be a problem with the way that you entered the address. Here are a few suggestions that may help.

Question: Why is a verifiable U.S. mailing address now required to post a listing? What if I just want to post a generic property listing?

Answer: This change was made in direct response to feedback from users, to address the following problems:

1. Agents and other real-estate service providers using the board to advertise their businesses in general for free rather than posting actual housing opportunities for the benefit of our users
2. Posting of non-existent or fraudulent properties for purposes of solicitation
3. Misrepresentation of actual distance to campus (a big problem given Atlanta traffic)

In light of these frequent and recurring problems, we have taken steps that we feel are in the best interests of the Emory community. Please note that though the new address verification requirement may at first seem like a restriction, it does actually offer some tremendous additional benefits to property owners and seekers alike, including:

Question: Why is a working email address required to post (or more specifically, to activate a listing once posted)? Why can't I just post anonymously?

Answer: This change was also made in direct response to feedback from users, to address the following problems:

1. Purely solicitous postings which contained no contact information, also known as "SPAM"
2. Email addresses spelled incorrectly, which causes massive frustration when you can't reach anyone about that perfect opportunity

and to enable the following advanced features:

1. Ability to log in with a unique, verified email address and password to update/expire/renew listings rather than having to resubmit them over and over
2. Ability to email your listing password(s) to yourself should you forget

Of course, this feature is useless unless we validate the address as an actual, working address at the time of posting. Thus, no post is allowed without a verified address.

If you do not have access to an email address, you can quickly and easily create one at either of the following websites:

Question: Some of the information required in the posting process I would rather not make available to potential renters/buyers. Is there some way to hide certain fields?

Answer: The required elements of the property posting process represent the minimum information necessary to provide useful information to Emory students, faculty and staff looking for off-campus housing, i.e. the general location of the property and its distance from campus, a name and a way of contacting someone if interested, basic information about amenities and restrictions, etc. The actual street address of the property need not be revealed, and will be hidden from the public listing if the "Hide Street Number" checkbox is checked (which is the case by default). Likewise, if you do not want your real name or the email address you used to activate your listing displayed in the listing, simply enter alternate values in the "Contact Email" and "Contact Person" fields. These values, if entered, will override your submitter information (however should you put in a different Contact Email, this address will also be verified before posting).

We are mindful of the privacy of our property posters, and we strongly encourage that problems encountered in that regard be reported immediately to us.

Question: What can I do if I have forgotten my password?

Question: What if I can't remember the name of the listing(s) I have posted?

Question: I filled in all the blanks and hit "SUBMIT" What am I supposed to do with this e-mail I have received?

Answer: With the information provided in the e-mail that you receive, you are supposed to be able to go back to a specific web page that is waiting for your response. When the web page sees that you have arrived, it recognizes you and activates the listing that you posted. (I'm really not sure how it recognizes you...computer magic???)

Below are some instructions about how to do this:
====================================================

In an ideal world (and e-mail system) the e-mail that you receive will have a piece of highlighted text that is a link to the response web page. You should be able to click on this highlighted text and your e-mail program will call up your web software and instruct it to go to that special page.

Some e-mail systems may not have the ability to call up an html based web page when the link is "clicked"

As the e-mail states, you can highlight this entire link and paste it directly into your web page.

INSTRUCTIONS:

• Click and hold starting with "http:" and going to the end of the text line. Then release mouse button. This should cause the text to be highlighted.
• Copy this highlighted text. On most computers, you can go to the
  top of the window, click on "EDIT" and choose "Copy"
• Open your web browser (usually Internet Explorer or Netscape)
• Get to the line, near the top of the page, where you enter the address of the web page you want to view
• Click in this area and erase the existing web page address.
• Go to the top of this window and find its "EDIT" button and click on it.
• Choose "Paste" ...the line of text you copied from your email should appear in this address space.
• Hit your keyboard's Enter/Return key....You should see our web page advising you that your listing has been posted.

In this case, you can try to make your window wider and see if that helps.
If not, then make two trips.

• Copy the 1st line of text and paste it into your web broswer and BEFORE hitting the Return/Enter key,
• Come back to your e-mail and copy the second line of text
• Paste it directly behind the 1st text in the web browser. Do not leave any extra spaces.
• Now hit the Return/Enter key

• Simply copy the linking text by hand
• Type it into the address line near the top of of your web browser
  page
• Hit the Return/Enter key

Question: I filled in all the blanks and hit "SUBMIT," but I never received the confirmation e-mail. What do I do now?

Question: Please describe the process I use to "RENEW" my listing for another 14 days.
OR
Please describe the process I use to "EDIT" my listing.

Answer:

• Click on the link titled "Edit, Expire or Renew Listing" at the top of the home page.
• Enter the e-mail address and password that you used when creating your listing. (There are also instructions there for those who have forgotten their password.
• You will see a page with the title of the listing that you created. If you have created several listings, you will see several titles.
• Click on the title of the listing you want to edit (or renew)
• The listing page will open
• If you are editing, make the changes you want.
• If you are renewing, there's nothing to do.(See the following step)
• Scroll your page to the bottom and click on the "Update" button
• A little advice box will pop up. Click OK.

Question: Each time I try to update my listing by following the instructions on the Edit, Expire, or Renew Listings link, the system automatically connects me to a listing which I do not own. How can get to MY listing?

Question: I just "confirmed" the submission of my listing, but I don't see it posted.