Housing Operations

Service Center Desk Representative - Student Staff

Position Title: Pay: Hourly rate

Up to 20 Hours per week

Job Location: Emory Service Center Raoul Hall Office and Clairmont Tower Office


Department: Housing Operations

Reports to: Service Supervisor

Position Summary
Provide a wide range of support and services to students, staff, families and guests through the service centers via telephone, email, and face-to-face interactions.  As a first stop for student housing questions for on-campus residents.  The centers manage resident keys, move-ins, move-outs, lockouts, lock changes, work order follow-up, and general customer service.

Work under the guidance and supervision of the Administrative Assistant at Raoul Hall office and the Service Center Representative, Sr. at Clairmont Tower office.  This position will also operate under the leadership of the Graduate Assistant (G.A.) positions in both locations.

Minimum Qualifications
Applicants are required to be in good academic standing with the University, which includes being a full-time registered student at Emory.  These positions require good judgment, motivation, self-starting abilities, energy, commitment, caring, self-discipline, knowledge of campus resources, sensitivity to racial and cultural diversity and common sense.  Overall job effectiveness is determined by the ability to establish and maintain credibility and good rapport with all residents and fellow staff members, while offering the highest quality of customer service.

Student Staff are expected to affirm and uphold university policies that help create and maintain non-discriminatory campus and living group environments.  They must be responsive regarding issues of multiculturalism, sexism, racism, gender, sexual orientation, lifestyle, and disability.

We have completed all hiring for the 2017-2018 academic year.  Please check back next fall for future employment.

Service Center Desk Representative, Lead - Graduate Assistant (G.A.)

Pay: Monthly Stipend and may include on-campus housing
20-25 hours per week

Job Location: Emory Service Center Raoul Hall Office and Clairmont Tower Office


Department: Housing Operations

Reports to: Service Supervisor


Position Summary
The Graduate Assistant (G.A.) leads a wide range of support and services to students, staff, families and guests through the service centers via telephone, email, and face-to-face interactions.  As a first stop for student housing questions, the Service Center strives to be a “one-stop shop” for on-campus residents.  The centers manage resident keys, move-ins, move-outs, lockouts, lock changes, work order follow-up, and general customer service.

Minimum Qualifications

Applicants are required to be in good academic standing with the University, which includes being a full-time registered student at Emory.  These positions require good judgment, motivation, self-starting abilities, energy, commitment, caring, self-discipline, knowledge of campus resources, sensitivity to racial and cultural diversity and common sense.  Overall job effectiveness determined by the ability to establish and maintain credibility and good rapport with all residents and fellow staff members, while offering the highest quality of customer service.

Student Staff are expected to affirm and uphold university policies that help create and maintain non-discriminatory campus and living group environments.  They must be responsive regarding issues of multiculturalism, sexism, racism, gender, sexual orientation, lifestyle, and disability.

Works under the guidance and supervision of the Administrative Assistant at Raoul and the Service Center Representative, Sr. at Clairmont.  

 

We have completed all hiring for the 2017-2018 academic year.  Please check back next fall for future employment.