How to Submit Maintenance Requests
To request a repair, submit your work order through SWOOP, our online work order system, or click below.
For help navigating this system, please review the below:
Important Numbers
- Reach the CS Client Services/Work Management Team for urgent maintenance repairs at: 404-727-7463
- Reach the Emory Police Department for life-threatening emergencies at: 404-727-6111
- Raoul Service Center: 404-727-7631
- Clairmont Service Center: 404-727-8830
What Happens After Submitting a SWOOP Work Order Request?
Once submitted, you should receive an automatic email confirming your work order submission. The Campus Services operations team receives the work order automatically and will handle the issue. Maintenance and cleaning submissions are fulfilled by Campus Services staff on behalf of Housing Operations.
SWOOP will update you regularly on your work order status. After the issue is resolved, you'll get an email confirming completion.
If you would like to view a work order you submitted, visit SWOOP (cs-swoop.edu), select Submitted Requests on the left side of the screen and then select My SWOOP Requests.
Service Response Timeline
Students are required to keep their apartments clean, as Emory's Building and Residential Staff do not provide routine cleaning or maintenance of bedrooms and apartments during the academic year.
If you have concerns about your work requests, repair timeline, or issue resolution, contact Housing Operations Facilities staff for help.
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ATLANTA CAMPUS Monday - Friday: 8:00am - 5:00pm*Saturday - Sunday: Closed* Raoul Hall Office (404) 727-7631 2 Eagle Row, Raoul Hall Atlanta, Georgia 30322 |
CLAIRMONT CAMPUS Monday - Friday: 8:00am - 5:00pm*Saturday - Sunday: Closed* Clairmont Tower Office (404) 727-8830 2425 Dooley Drive, Clairmont Tower Decatur, Georgia 30033 |
*Office hours vary during scheduled University breaks, holidays, summer break or special events.